Customer Service

Well, part of my job is handling irate customers only when the two associates I have under me can't solve the problem before it gets to me. So, today started out as a usual day, come in at 9ish, talk with co-workers for an hour or so, fix a pot of coffee, and lunch time has arrived..Well, today after returning from a two hour lunch, I had a message light lit on my phone..Who could that be I asked, it was a client that owns a furniture store...he just got in the mail that terrible Chargeback, the ones when a merchant processes a sale and the cardholder reverses it. So he is not a happy camper today.

Well after getting yelled at for what seemed the rest of my workday, cause I plan on working late and leave around 3:30, I finally took a deep breath and yelled,"NO." Well this wasn't going to go over very well. He told me I could shove that chair we had been talking about right Up MY ASS!!!!

I took another deep breath, and said very politely, Sir, I would but I already have a couch, dinning room set, Living room set, TV, and outdoor furniture up there now from the last couple of times you have called me. I told him if I put that chair up there too, I would have to open my own furniture store to make it fit, and that I don't think he needs the competition since we would be selling the same stuff but mine would be discounted for stained and used furniture.